MobileRead Forums - View Single Post - PRS-900 Sony being unhelpful

nwinter · 11-20-2009, 12:33 AM

I sent Sony an email asking a few questions about the new 900 due to come out. I wanted to know if it will come in any other colour besides black, if the main menu screen is the same as with the 600 and if it has a light built in. Not overly hard questions I would think. So here is their answer.

"Dear Valued Customer,

Thank you for shopping Sony Style!

I apologize for the inconvenience.

Regarding your request, we are not train to answer those questions that is why I am referring you to the right department for a quick answer or response.

Thank you for choosing Sony Style!

Jeff"

their response was to go into a Sony store and ask them

Natalie

11-20-2009, 12:33 AM	#1
nwinter Zealot Posts: 140 Karma: 419 Join Date: Nov 2008 Location: Southern NSW, Australia Device: sony PS-505, Iphone and about to add a Kindle DX	Sony being unhelpful - again I sent Sony an email asking a few questions about the new 900 due to come out. I wanted to know if it will come in any other colour besides black, if the main menu screen is the same as with the 600 and if it has a light built in. Not overly hard questions I would think. So here is their answer. "Dear Valued Customer, Thank you for shopping Sony Style! I apologize for the inconvenience. Regarding your request, we are not train to answer those questions that is why I am referring you to the right department for a quick answer or response. Thank you for choosing Sony Style! Jeff" their response was to go into a Sony store and ask them Natalie Last edited by nwinter; 11-20-2009 at 12:35 AM.