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Old 11-18-2009, 07:40 PM   #3
Robertb
Astak Director, Bus. Devl
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First heard... resolving issue

Quote:
Originally Posted by skoobwoman View Post
Update--I heard back from them and now wish I hadn't. THey told me that "if it bothered me," I could buy a new case for $15! I've had it for two weeks and they want me to pay to replace a defective case!
Dear skoobwoman:

I work for Astak

This is the first I have seen of this. Our customer service people should have just contacted you again to resolve this to your satisfaction.

Please excuse that they are trained to listen to what happened and then react. We have never had a clip break. I took my case and threw it onto the floor hard several times without any problem. Those clips are built to last forever from what we can tell. So, this caught us by total surprise.

However, we do appreciate your honesty; and I believe all is now taken care of.
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