MobileRead Forums - View Single Post - Firmware update for PRS-500 available

rwsimon · 11-18-2009, 02:35 PM

I sent my PRS500 in for the upgrade on Monday. They got it last night. Today, I went online to check status and it said they were waiting for my approval for a $92.70 repair. Well, needless to say, I was on the phone to them immediately. Apparently, that was due to some kind of glitch in the processing of the firmware upgrade program that, with any luck, will disappear before too many others have the problem. They apologized for the misinformation.

The good news is when I asked when to expect the unit back, they told me they would be shipping it within 24-48 hours. So the 14 days may be an extremely conservative estimate.

Onward and upward...

11-18-2009, 02:35 PM	#91
rwsimon Connoisseur Posts: 50 Karma: 288 Join Date: Jun 2007 Location: Upstate New York Device: 2 Sony PRS-500s, iPad	Upgrade progress I sent my PRS500 in for the upgrade on Monday. They got it last night. Today, I went online to check status and it said they were waiting for my approval for a $92.70 repair. Well, needless to say, I was on the phone to them immediately. Apparently, that was due to some kind of glitch in the processing of the firmware upgrade program that, with any luck, will disappear before too many others have the problem. They apologized for the misinformation. The good news is when I asked when to expect the unit back, they told me they would be shipping it within 24-48 hours. So the 14 days may be an extremely conservative estimate. Onward and upward...