Quote:
Originally Posted by ExEmGe
I've recently replaced my PC and needed to install MS Reader again on the new machine. I've done that and gone through the activation process getting the reply "Activation files have been succesfully downoaded and installed" but still reader won't let me read any of me ebooks that I have been reading on the previous machine " "This copy of MS Reader cannot open this file try reactivating".
Any suggestions? (I have of course tried re-activating but no joy)
Andy Minter
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First, are you sure you activated with the same login and password as on the old machine and if you have Vista did you follow the Vista activation link on the MS Reader download/activation site?
If so I would contact MS online support. I was having problems activating with Vista and they were very helpful. I had to open an online ticket and get referred twice but finally got referred to the MS Reader support team and they called me and worked until we got it resolved. I was impressed at the level of support for a free application.