Thread: Firmware update for PRS-500 available - EPUB!
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Old 11-17-2009, 04:39 PM   #80
kennyc
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Quote:
Originally Posted by kilohertz53 View Post
I boxed up and sent my beloved PRS-500 off for rejuvenation to the Laredo, Texas Sony Service Center today. I enclosed one copy of the form generated from the SonyStyle website, plus the confirming e-mail with the work order number, and (just in case) a letter stating that I wanted the free firmware update. With the prepaid/preprinted label from UPS, I didn't have to do any paperwork at all at the local UPS Store.

I just hope everything goes smoothly and I get my Reader back soon. If my Reader isn't back by the first week in December, I'm going to get very cranky.

What are they promising (if anything) as turn-around time?
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