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Old 11-17-2009, 01:40 PM   #48
bassoprofundo
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bassoprofundo began at the beginning.
 
Posts: 6
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Join Date: Dec 2008
Device: Sony Reader PRS-505, 500
Quote:
Originally Posted by GeneS View Post
I believe that the "out-of-warranty" statement is standard for the form letter they send. I know in my case it was. Since this is advertised as free, and is not a warranty repair, all that should be necessary is to print out the free shipping label and send the unit (s) in. I know that's what I did.
I hope it's just a stock response. From what I gather, though, he got one of the same emails others have been getting on one of the requests. The other straight-up said it'd be $99 for the service. He's checking into it... If anyone else gets a similar response, please post your experience.
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