Quote:
Originally Posted by bassoprofundo
Ok, so I sold both my PRS-500s to a guy last week prior to Sony announcing the update. He noticed that the update info had been posted over the weekend and decided to send both in to be updated. Now, he tells me that Sony says that one of the devices is "out-of-warranty and can't be updated" or that they want $100 to do it. Does this make sense to you guys? Sony's warranty was only a year on these, and I don't know of any PRS-500s that would still be in warranty given that timeframe. Nothing on the site mentions the device needing to be in warranty to submit for an update. Help???
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I believe that the "out-of-warranty" statement is standard for the form letter they send. I know in my case it was. Since this is advertised as free, and is not a warranty repair, all that should be necessary is to print out the free shipping label and send the unit (s) in. I know that's what I did.