MobileRead Forums - View Single Post - PRS-500 owners: Will you take advantage of Sony's upgrade/trade-up offer?

bassoprofundo · 11-17-2009, 12:23 AM

Ok, so I sold both my PRS-500s to a guy last week prior to Sony announcing the update. He noticed that the update info had been posted over the weekend and decided to send both in to be updated. Now, he tells me that Sony says that one of the devices is "out-of-warranty and can't be updated" or that they want $100 to do it. Does this make sense to you guys? Sony's warranty was only a year on these, and I don't know of any PRS-500s that would still be in warranty given that timeframe. Nothing on the site mentions the device needing to be in warranty to submit for an update. Help???

11-17-2009, 12:23 AM	#36
bassoprofundo Junior Member Posts: 6 Karma: 10 Join Date: Dec 2008 Device: Sony Reader PRS-505, 500	Ok, so I sold both my PRS-500s to a guy last week prior to Sony announcing the update. He noticed that the update info had been posted over the weekend and decided to send both in to be updated. Now, he tells me that Sony says that one of the devices is "out-of-warranty and can't be updated" or that they want $100 to do it. Does this make sense to you guys? Sony's warranty was only a year on these, and I don't know of any PRS-500s that would still be in warranty given that timeframe. Nothing on the site mentions the device needing to be in warranty to submit for an update. Help???