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I decided to get my PRS500 upgraded. I had planned to mail it off tomorrow. I just received the following message. It makes nosense to me.
Warranty Status: Out of Warranty
Note: Your model is part of a Sony exchange program. However, the direct
replacement is not currently available. You can send your
unit in and you will be contacted for more information and alternative
models available.
Terms and conditions:
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Based upon the information you entered, your unit appears to qualify for the Flat Rate pricing quoted above. Flat Rate pricing does not apply to non-consumer products, units requiring replacement of the display device (such as: projection and TV picture tubes, optical blocks, plasma and LCD panels), any condition resulting from physical abuse, misuse, or excessive wear, units older than seven (7) years from last market date or damage resulting from prior unauthorized service. If, upon examination, it is determined that your unit does not qualify for Flat Rate pricing, then a parts and labor repair quote will be given to you.
Ellen
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