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Well, after spending half an hour on the phone (from the phone number on the trade-in page) the tech support person knew nothing about the upgrade program until I had him look it up on the sonystyle site. At that point he told me he couldn't help me at all and gave me the number for the sonystyle support.
So, I called the sonystyle support to find out why I was able to print the paperwork but not the shipping label, and no email. He started to send me to the sony tech support! Until I practically screamed "NO, I've already been there!".
Both the sony tech and sonystyle support tried to tell me "well it could take 24 hours for anything to go through the system". Of course I told them they were wrong based on the people here that got their emails right away.
After about 20 minutes on hold, and then about 10 minutes talking to this guy, he didn't really know why it wasn't working, but had one suggestion. He couldn't find a record for me having registered on the sonystyle site (me or my wife), so he thought maybe I should try the online process again after registering on the site. (I know for a fact we both registered way back when, but - whatever).
So, long story short (too late?) I registered on the sonystyle site, then went through the firmware upgrade process, and was finally able to get the labels! YAAY!
I guess I just wanted to make sure everyone knows they need to be registered on the sonystyle site before going through this process.
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