Quote:
Originally Posted by PieOPah
I don't understand why they don't allow users to install the firmware themselves rather then having to ship the units off...
Surely it would be cheaper for Sony, quicker for customers and allow users globally to get the ePub support.
Why ship it off???
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Possibly it's a more complicated upgrade than plug in-->run software-->unplug.
Or there's a chance for a high rate of failure or user error, and they figure it's cheaper to do it themselves than it is to man customer service and go through the troubleshooting steps over the phone with a non-computer savvy consumer.