Depending on where they are located in the USA, 10 (BUSINESS) days could be considered a bit excessive to reach a US based freight forwarding service.

The continental USA is divided up into "Shipping Zones", with the zone count from origin being the number of business days (Saturday and Sunday are Weekends) to delivery point. BTW The US Postal service only tracks Pick-up and Delivery for "General mail"., unlike FedEx and UPS.
Who gets the Astak order confirmation? You or your service? That is where I found my tracking information.