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If I recall correctly,authorizing ADE used to be sep ,and didn't necessarily require running EBL.Since you're still running 2.5,maybe you can do it that way (not that I can remember it right now....brain in bit of a fog still)....For the 600 I just got (again) I had no problems with authorizing,but I was running the current version of EBL...
Live chat can be very useful as well as frustrating,ultimately depends on the complexity of the issue you're trying to resolve...but then again,that is often the case with any tech support line....
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