Quote:
Originally Posted by Patricia
Yesterday, my reader arrived back home, at last. The screen has been replaced, and seems to be working properly. But there's been no explanation for the excessive delay, nor any apology from either Sony or Waterstone's.
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I wouldn't blame Sony. I'm guessing that Waterstone's did not send in the proof of purchase. Sony then got back to them about the repair. Waterstone's then did nothing about it. So after some time, Sony just sent your 505 back to you. That is how I see it happening.
The second time around, Waterstone's did send in proof of purchase so Sony was able to fix it right away.
Anyway, glad you have your 505 back and that it is working now.