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I'm not sure they speak english very well so you might want to explain your problem again, the words "progressive" and "from the start" could make a difference.
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Well, i'm pretty sure some mentioned seeing effect of pressure / shock days after the problems happened.
But, if, from the start, the screen felt weird, then... Maybe the screen was defective, or worse, got broken during transport.
Anyway, explain yourself to bookeen, send them your reader, they might see things with the reader actually in front of their eye a photo won't show.