MobileRead Forums - View Single Post - Can't access Sony e-book library

Unkle Bob · 11-14-2009, 11:43 PM

I have Norton 2008 running on Windows XP. In addition to "Home" and "Internet Security" Norton has a tab called something like "Add On Pack". After trying many things from suggestions in many postings what worked was to remove the Add On Pack. (Start, Control Panel, Add or Remove Programs, Norton Add On Pack). I never used it anyway and I don't think most people do or would.
One other thing that might have had some impact was making rules for access in Norton Personal Firewall:Program Control for ebook library exec and ebook library launcher exec, although it is possible Norton might have set those up OK. I just messed around so much it is possible the rules were already OK.
Along the road I tried taking ebook out of DEP to no effect. Disabling Norton Firewall never helped. I had some Adware and Spyware monitor/removal programs that I turned off and that didn't help. Turning off Peerguardian(relates to P2P access) didn't help.
My biggest clues were that somewhere in all the research I did someone had mentioned the add on pack. I was pretty sure it was the problem when I booted into SafeMode with internet access and the Ebookstore connection worked! (Norton does not come up in safe mode).
I still get connection problems but it is obvious the cause is the Sony site. I just try again and it works. Good luck.

11-14-2009, 11:43 PM	#28
Unkle Bob Junior Member Posts: 6 Karma: 10 Join Date: Nov 2009 Location: New Hampshire Device: sony 300	Here is how I got access to the ebookstore I have Norton 2008 running on Windows XP. In addition to "Home" and "Internet Security" Norton has a tab called something like "Add On Pack". After trying many things from suggestions in many postings what worked was to remove the Add On Pack. (Start, Control Panel, Add or Remove Programs, Norton Add On Pack). I never used it anyway and I don't think most people do or would. One other thing that might have had some impact was making rules for access in Norton Personal Firewall:Program Control for ebook library exec and ebook library launcher exec, although it is possible Norton might have set those up OK. I just messed around so much it is possible the rules were already OK. Along the road I tried taking ebook out of DEP to no effect. Disabling Norton Firewall never helped. I had some Adware and Spyware monitor/removal programs that I turned off and that didn't help. Turning off Peerguardian(relates to P2P access) didn't help. My biggest clues were that somewhere in all the research I did someone had mentioned the add on pack. I was pretty sure it was the problem when I booted into SafeMode with internet access and the Ebookstore connection worked! (Norton does not come up in safe mode). I still get connection problems but it is obvious the cause is the Sony site. I just try again and it works. Good luck.