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nicewahoo · 11-13-2009, 05:26 PM

I bought a Cybook ten months ago to use it during my trips. I am a dive instructor working right now in Mexico, where I will be based for the next few months, but I will be moving soon again when the season is over here, so to have an e-book made sense, since I am an avid reader not willing to carry hugue amounts of books along with my already heavy working gear.

Last summer while I was working in the Canary Islands my cybook broke down and I was not able to switch it on again so I sent it to Paris to repair, booken, the company that makes them, is based there. My experience with the Booken Support Team was extremely frustrating. First I found out, after calling them many times because they were not answering my messages, that they were unable to fix my Cybook so they ended replacing it for another unit after one month, again, of numerous unanswered emails and international calls to their office in Paris trying to find out what was going on with it.

I received the new unit just one day before leaving to Mexico. I used a few times, mainly in airports and during flights. Since the beginning the display was not right. When I turned the pages I could still see the text in the previous one. This problem was getting worse as I continued using it because it also started to show fractures and blank spaces instead text.Definitely, the unit they sent me is faulty and I told them so in an email along with some pics of the ebook. They answered telling me that the backplane of the display is seemingly broken and this could be due to a shock or a pressure. Broken parts are not covered by the warranty and proposed a display replacement. This operation costs 120€ (parts and VAT included) + shipping. I always carry my unit in a hard case and the problem was progressive not instant. I told them the only thing I was willing to pay was the forwarding shipping costs...two weeks later I have not received an answer yet. Clearly the have not complied with the The Warranty Agreement wich states that they should be able to repair my unit or replace it with a new (functioning properly!!) one. They are avoiding, once again, their responsability with me as a customer. I do not know if I am the first one in experiencing such poor customer care from them, but if you are thinking about buying an e-book and do not want to feel as frustrated as me I highly recommend you not to buy a Cybook.

11-13-2009, 05:26 PM	#1
nicewahoo Junior Member Posts: 1 Karma: 10 Join Date: Nov 2009 Device: cybook	Do not buy a Cybook I bought a Cybook ten months ago to use it during my trips. I am a dive instructor working right now in Mexico, where I will be based for the next few months, but I will be moving soon again when the season is over here, so to have an e-book made sense, since I am an avid reader not willing to carry hugue amounts of books along with my already heavy working gear. Last summer while I was working in the Canary Islands my cybook broke down and I was not able to switch it on again so I sent it to Paris to repair, booken, the company that makes them, is based there. My experience with the Booken Support Team was extremely frustrating. First I found out, after calling them many times because they were not answering my messages, that they were unable to fix my Cybook so they ended replacing it for another unit after one month, again, of numerous unanswered emails and international calls to their office in Paris trying to find out what was going on with it. I received the new unit just one day before leaving to Mexico. I used a few times, mainly in airports and during flights. Since the beginning the display was not right. When I turned the pages I could still see the text in the previous one. This problem was getting worse as I continued using it because it also started to show fractures and blank spaces instead text.Definitely, the unit they sent me is faulty and I told them so in an email along with some pics of the ebook. They answered telling me that the backplane of the display is seemingly broken and this could be due to a shock or a pressure. Broken parts are not covered by the warranty and proposed a display replacement. This operation costs 120€ (parts and VAT included) + shipping. I always carry my unit in a hard case and the problem was progressive not instant. I told them the only thing I was willing to pay was the forwarding shipping costs...two weeks later I have not received an answer yet. Clearly the have not complied with the The Warranty Agreement wich states that they should be able to repair my unit or replace it with a new (functioning properly!!) one. They are avoiding, once again, their responsability with me as a customer. I do not know if I am the first one in experiencing such poor customer care from them, but if you are thinking about buying an e-book and do not want to feel as frustrated as me I highly recommend you not to buy a Cybook.