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There are things such as consumer rights--but those pertain to companies doing things to consumers that go against the user agreement etc. that's clear up front (to people who read it).
If you buy an X-box and decide to mod it, it's not a consumer rights violation when you void the warranty or get kicked off x-box live as those policies are clearly stated and very reasonable IMO. People know the risk and can decided to not buy the product, to buy it and not mod it, or to buy it and mod it as they don't care about the warranty or X-box live. I seen no consumer rights issue there.
For the second, I edited my above post to say I'd favor intervention in that case.
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