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You say you're new to this reader biz... so I'm going to ask you a rather silly question. Is both the computer the software is on AND the reader authorized on the ebook site? My sister bought a new reader and synced up books that she had from the old reader but couldn't read any because she didn't authorize her new reader online.
Also are you running the latest ebook library software? It's at 3.01 which fixed a lot of problems my sister had with version 3.0.
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