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After several phone calls to sony,each ending in a "yes we got it,we're sending out a replacement",I finally got fed up with it all-because clearly they were not totally on point.Entering my work order number,still showed that the device was not received, although UPS clearly showed that the device had been received.
In a fit of annoyance,I posted on twitter-within an hour,I got a follow request from the Sony Electronics twitter account,they asked for more detail about the problem-then gave me an email address to write to.
After returning from my trip this weekend,I called Sony again on Monday-I was told that they were awaiting a new shipment of units to the center and I would be getting a unit sometime this week.Today,I recieved several phone calls from a Customer Relations Supervisor/Manager-as a result of the twitter contact- I told him what I had been told on Monday morning,but he investigated further....come to find out,the major part of the hold up,was they claimed that they recieved the unit but had no idea why it had been sent back (so much for their record keeping,and THEY had generated the UPS return label after MANY hours of phone calls which supposedly documented the problem)-and as many times as they have spoken to me in the last week,NO ONE ASKED !!!!!.
Within the hour,the customer relations manager called me back,to inform me that they were shipping out my unit ,and he gave me a tracking number.
He also stated that they may or may not have sent the broken unit back-that they were working to track it down (they claim that there was NOTHING on or in the package that referenced the case...gee what about the work order number,they generated,which was clearly ON the label....
Anyways,two things.I think I am on the cusp of finally having a working reader again,thanks to twitter and a customer relations manager who finally got to the bottom,of what has seemed like a never ending saga !
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