Quote:
Originally Posted by Keithd
Well, I didn't expect it, but Amazon's got a customer for life. They agreed to replace it, no cost to me. 
The reason the CSR gave was that it was the first time and it's still in the warranty period. The only two questions were how was it damaged (cracked), and was it dropped from higher than shoulder height (no). I would NOT suggest being careless with your kindle and counting on this! I was fully ready to take a big hit for my own stupidity, but Amazon decided that having a Customer for Life was better than outright charging me for the screen cost.
I'm still out my DX until the new one arrives, complicated by the fact that I'm stationed in Japan, so it's got to go to my Dad's house first. But given how it could have turned out, I'm OK with that!
I'm going to be much more careful. The Kindle gets its own dedicated resting place from now on! |
I think that being honest on how the DX was damaged had a lot to do with Amazon's response in this case. I have read many times on this site on how some people's readers have been damaged spontaneously. I would bet that Amazon has heard the same numerous times.