Quote:
Originally Posted by griffonwing
...It was also assumed that since the contest was on a Facebook page, that Facebook would have been a requirement. What blows my mind is the complaining about it...
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Well, I was going to let it fade away since I had vented my frustration, but apparently the source of my frustration was unclear. That is:
In attempting to enter the contest, without any previous warning one came up against this wall called Facebook. There was negative sentiment expressed because it was unclear if a Facebook account was required.
Robert went off to research it (kudos for that) and came back to state flatly that a Facebook account was NOT required. Then he came back after the contest was over and flatly stated that it WAS required.
My intention was not to deride Astak or Robert, but to make it clear that this type of confusion is really quite detrimental to their customer base. If the excuse is that their marketing personnel "don't speak so good the English", then they darned well better make sure in the future that someone on that team DOES.
And: Those of us who don't have Facebook accounts
NEVER KNEW the contest was on a Facebook page because
WE NEVER SAW THE FACEBOOK PAGE. So how were we to make any assumptions at all about a page we
NEVER SAW?
