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This is getting ridiculous... these guys can't seem to get their act together... they have promised to have a tracking number for me on "Tuesday or Wednesday". It's Thursday and I still haven't received anything.
I called them yesterday to ask about my shipment and _nobody_ was able to trace it... first they said it's being shipped from Germany and they can't get in touch with those guys. Then they put me in touch with someone that appeared to be in the sales department. The funny thing was that the first thing that person said was that my credit card didn't clear. I told her that I check my online statement regularly and they have definitely captured the amount, so the payment went through. She suddenly "remembered" my case and said the order should have been shipped but she couldn't find my tracking number. I asked her to talk to whoever she needs to talk to and send me an email with that number. That was yesterday....
Anyway, I've sent them another email with a bit of an ultimatum. If they are unable to ship or provide me with proof of shipment by the end of the week, I'm cancelling my order (or if they refuse to cancel it, I'm disputing the charge with the bank). I still think they have a great product and I would love to use it, but they don't seem to be at all interested in selling ... for their first business customer (and I think their first _ever_ customer) in Romania they don't seem to care much ... I thought they were focusing on B2B but I can't imagine how they hope to get businesses to order massive quantities of iLiads when they can't trace a single order...
Razvan
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