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Originally Posted by EowynCarter
Well, at least Bookeen care about the French market. The only other who sometimes remember we're here is sony. The rest, if available at all, means Internet order, and a total mess to get support.
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No doubt this is true for Bookeen's attitude towards *French* customers - and I really can't find fault with that as so *FEW* of the other manufacturers are doing much non-US/non-Asia support. However, France is a small part of the EU and an even *smaller* part of the world market, so ignoring customer support when they're *clearly* trying to market outside France is, to say the least, stupid, Stupid,
STUPID!
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So, because you go to work, you suddenly stop being a person ? I hope your boss don't think the way you do. Even when you're talking big companies like apple, sony, or amazon, it's still peaple working there.
And poor customer service ? Was one of the best i've seen, i mean, the one time i REALLY needed them. And for me, it have the convenience of being France-based.
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I don't think that is what she means, rather that most internationally-marketing companies handle their customer service better. But I could be wrong.
Derek