Quote:
Originally Posted by rhadin
There are things I dislike about how B&N is handling ebooks and the nook, but at least my local B&N does provide me with good customer service and does cater to my ordering whims with a smile.
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I will say, I have never been given bad customer service at BN. I've always found the customer service kiosk and checkout people very nice and helpful.
I think that's because we're dealing with people that truly love books and the reading experience.
My tastes are not as lofty as yours, R,
so when I go and there, and look for a particular book by Stephen King, or Jennifer Chiaverini, or any well known author, I expect to find it on the shelves.
Perhaps if they didn't have quite so many copies of Dan Brown's, latest, they might have the budget......