Quote:
Originally Posted by kennyc
I still have a service call scheduled for tomorrow, but if it continues to work I will cancel that because they will likely charge me for the call if they find nothing wrong with there signal/wires.
Oh and in the mean time they are trying to SELL me on their telephone service and on their service plan (so I don't have to pay for the service call)....I can't believe these people and what they ask their Customer Service Reps to do.
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I was in VA for a long halloween weekend with friends, and they mentioned Comcast trying to sell them VOIP service. Since Comcast seems to have issues there just keeping the basic cable TV service up, they are reluctant to switch from normal phone service.
I
was able to eventually discover why their computers could connect to their home network but ours couldn't - son who set up their network for them gave an incorrect password when asked what it was. The network was "secured" largely to keep others from leeching bandwidth, but it's 40 bit WEP (hence crackable easily) and he didn't change the default router admin ID/password, so going in from a PC that would connect made it easy to see what was going on.
I have TimeWarner Roadrunner service ehre, and am mostly pleased. Outages are infrequent, and customer service is decent. I do have the annoyance of repeating all of the troubleshooting steps I take before calling them with the tech on the line, but I recognize the tech has to follow policy and can't skip the step. (I do make it clear I'm a tech, and
know something about it.)
We broke down and got their VOIP service when Verizon's rates got slightly higher than their monthly charges and we got a couple of year price lock guarantee. It works fairly well, though call quality isn't quite as good as the old telco landline. It would be better if I made any volume of LD calls.
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Dennis