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rigggga raggga internet comcast.....grrrr!
Full disclosure:
I'm hoping my Internet connectivity issues are solved. After call and yelling at Comcast again yesterday evening I finally got a new story. The "upgrade" was completed some time ago -- just a few days ago they told me it was still in progress!!!!
All I ask for is a little honesty. These frigging customer service reps that make sh*t up just to get you off the phone should be shot! Yes, with a big elephant gun!
The rep this time tells me that records show my modem has reset/restarted thousands of times (but couldn't tell me the time frame/period). But still had me do stupid stuff like disconnect this cable and that cable and ....
Bottom line is that I went to the Best Buy store in my neighborhood, purchased a new modem and called Comcast yet again and got it enabled in their system and it (at least initially) appears to be working (other than a brief outage at 4:10 AM this morning - which required no action on my part, it came back up).
I still have a service call scheduled for tomorrow, but if it continues to work I will cancel that because they will likely charge me for the call if they find nothing wrong with there signal/wires.
Oh and in the mean time they are trying to SELL me on their telephone service and on their service plan (so I don't have to pay for the service call)....I can't believe these people and what they ask their Customer Service Reps to do.
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