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Well, I took the thing (plus proof of purchase and copies of the accumulated paperwork)back to Waterstone's Cardiff branch and spoke firmly to the manager. The Reader is back for repairs again. Let's hope that they actually repair it this time.
I also said that, since I had been deprived of the device for two months, through no fault of my own, I felt that they ought to extend my warranty and make some kind of gesture.
The manager said that he would get back to me. I'll give him a couple of days to sort it out satisfactorily. Then I'll escalate things if necessary.
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