MobileRead Forums - View Single Post

cmbs · 11-02-2009, 01:36 PM

Software is extremely important. A product that crashes all the time is a bad product. They don't tell you on their website that it will crash constantly. Or that you won't be able to read most pdfs with it.

You know what else is important? Addressing customer problems. Doing what you say you'll do, and doing it well and in a reasonable time frame. They don't mention anywhere on their website how much they don't care about customer problems or providing a quality product.

They care about sales. That's it. They prove it every day with their actions.

It's all well and good to say "I'll give them until this date and then I'm switching" but the fact is they've got your money. You bought the product. What do they care if you buy 12 other readers next week?

Some of us don't have money to buy readers until we find one that works well. My experience with Bookeen has me scared that all readers are this bad. I don't know who to trust.

Oh, and the idea that writing to them will spur them into correcting problems is nice, and would work on people who actually care about the customers' experience, but they've proven they aren't going to respond in any valuable way. In fact, they're real big on totally ignoring.

I've never dealt with another company so obviously unconcerned about their customers' experience.

11-02-2009, 01:36 PM	#51
cmbs non-believer Posts: 384 Karma: 713 Join Date: Dec 2007 Location: USA Device: Cybook Gen 3, JetBook Lite	Software is extremely important. A product that crashes all the time is a bad product. They don't tell you on their website that it will crash constantly. Or that you won't be able to read most pdfs with it. You know what else is important? Addressing customer problems. Doing what you say you'll do, and doing it well and in a reasonable time frame. They don't mention anywhere on their website how much they don't care about customer problems or providing a quality product. They care about sales. That's it. They prove it every day with their actions. It's all well and good to say "I'll give them until this date and then I'm switching" but the fact is they've got your money. You bought the product. What do they care if you buy 12 other readers next week? Some of us don't have money to buy readers until we find one that works well. My experience with Bookeen has me scared that all readers are this bad. I don't know who to trust. Oh, and the idea that writing to them will spur them into correcting problems is nice, and would work on people who actually care about the customers' experience, but they've proven they aren't going to respond in any valuable way. In fact, they're real big on totally ignoring. I've never dealt with another company so obviously unconcerned about their customers' experience. Last edited by cmbs; 11-02-2009 at 01:41 PM.