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Patricia · 11-01-2009, 04:33 PM

Thanks for all the help, everyone.

I've taken a scan of the relevant cc statement, and will draft a stiff letter to Waterstone's and take the device in to the Cardiff branch again tomorrow for repair/replacement. I'll give them a few days to sort it out, then try the Trading Standards people.
I may also contact the Waterstone's MD and tell him that I think their customer service is sadly lacking.

I actually chose to buy the device from a bricks-and-mortar shop (rather than online) because I was under the illusion that there would be better customer service in the event of a problem. This has been a disappointment. We'll see whether they choose to make it up to me.
I'll keep you all informed about any progress.

11-01-2009, 04:33 PM	#20
Patricia Reader Posts: 11,504 Karma: 8720163 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Thanks for all the help, everyone. I've taken a scan of the relevant cc statement, and will draft a stiff letter to Waterstone's and take the device in to the Cardiff branch again tomorrow for repair/replacement. I'll give them a few days to sort it out, then try the Trading Standards people. I may also contact the Waterstone's MD and tell him that I think their customer service is sadly lacking. I actually chose to buy the device from a bricks-and-mortar shop (rather than online) because I was under the illusion that there would be better customer service in the event of a problem. This has been a disappointment. We'll see whether they choose to make it up to me. I'll keep you all informed about any progress.