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Review: Waterstone's UK Customer Service
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11-01-2009, 09:43 AM
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HarryT
eBook Enthusiast
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Patria,
This
may be of some interest to you. It's a template letter provided by the BBC to make claims against retailers under the Sale of Goods Act, and has, apparently, produced many very good results from retailers who tried to fob off customers.
HarryT
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