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oh no !! that's just outrageous patricia, i'm so sorry they are giving you the run around like that. i think vivaldi is right, you should go back and make a fuss, with all the necessary paperwork. i can understand your reluctance, i hate having to do that myself and i try to avoid it if at all possible (which sometimes means giving myself the short end of my own stick) but in this case i think it's worth the trouble. and once they have fixed your sony and it is safely back with you, i think you should casually mention the name and address of the waterstone's employees who have been so unhelpful to you, while in conversation with adrian and / or the PNS.
i do hope you manage to get it worked out very soon and painlessly this time.
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