Quote:
Originally Posted by Patricia
Waterstone's UK customer service is really annoying me. The staff seem to have trouble both in recognising a customer and in understanding the notion of service.
I've been without one of my readers for two whole months because of their ineptness. The full saga is here:
https://www.mobileread.com/forums/showthread.php?t=55533 |
Waterstones have no idea what constitutes "Customer Service ". Having spoken with their "Customer Service team representatives" on a number of occasions one of them let slip in frustration that they are a " Contracted out service" and have no authority to make any decisions or concessions. WTF!! as far as I can see there is no point in having anything to do with Waterstones!!
Spend your money elsewhere!