Quote:
Originally Posted by Patricia
Now, I'm not sure what to do.
Under UK consumer law, my contract is with the retailer. But can I trust Waterstone's to meet their obligations? They certainly haven't so far.
So, should I try taking the device back to the Cardiff branch and make a fuss; or should I just go to the trouble and expense of packing it up and sending it to Sony myself, for a warranty claim?
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I would start by talking to the trading standards office covering Waterstones. I have found in the past a call from them reminding the retailer of their obligations generally brings rapid results.