Thread: PRS-600 prs-600 notes to printing
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Old 10-30-2009, 12:47 AM   #27
leafy
Junior Member
leafy began at the beginning.
 
Posts: 5
Karma: 10
Join Date: Oct 2009
Device: PRS-600
thought you might like Sony's take on this issue. This is part of a transcript from online help:
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Problem : export of highlighted text cuts off everything after about 100 characters

George_ > Thanks for waiting, Grant. I'm sorry that the exporting the highlighted text cuts off about 100 characters in the Reader. I’ll be glad to assist you with this.

Grant > thanks - how do I fix it as 100 characters is rarely a whole sentence, yet alone enough for a quote from a journal article

George_ > I understand that about 100 characters are cutting down while exproting the highlighted text. Is that correct?

Grant > fromt he highlighted passage, only the first 100 characters are actually exported. the balance of the highlighted passage is left off

...

Grant > I assume there is a setting somewhere that needs to be altered as it is too absurd to be a limitation on the program itself

George_ > Does it happen with all the eBooks?

...

Grant > happens with all types of files

Grant > can you open your copy of the reader software, choose a book, highlight a passage and then hit the export button and see if it happens for you

George_ > Please give me a moment while I get this information for you.

...

George_ > Grant, this is a normal operation in the Reader.

Grant > what do you mean 'normal'?

George_ > Only 100 characters can be highlighted and can be exported in the Reader.

Grant > Are you saying it was designed to have this bizarre limitation

George_ > If more than 100 characters are highlighted, only the first 100 characters will be exported.

George_ > Yes, Grant.

Grant > so it was designed to have this bizare limitation

George_ > Yes, Grant.

Grant > will it be fixed in the future as it makes the function unusable

...

George_ > I'm sorry, Grant. We are not aware of this being an issue.

Grant > how do I make sony aware of this issue?

George_ > Customer input and response is valuable in the continued support and development of our products.

....
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