Quote:
Originally Posted by Daithi
If B&N hasn't done so, it seems to me that they should give each of the Admins that are answering questions a Nook, so that they can actually confirm how the device works with their own eyes. Consulting the "product team" seems like it would be rife with misinterpretations that lead to providing erroneous answers.
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This, here. This is right. First I was getting terrible misinformation from B&N email support, now even the people in charge of spreading nook info (and squelching rumors) are misinformed or ill-informed. Shame on B&N for not training and/or providing their staff with the means to answer questions accurately.