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About 2 weeks after I first bought my 505, the power switch came loose. In the first instance I called Waterstones (a different branch from where I bought it but I was at work!) and they said to bring it in for replacement.
When I got to the store, I spoke to the same person I had on the phone. They then spoke to their manager asking for a replacement to be brought down to me. This is when the manager came up to me and told me that they couldn't replace it but would happily give me the number of Sony who I would need to deal with.
Remaining calm, I explained to them that I had bought the device from them, not Sony. I also told them that I wouldn't expect GAME to direct me to Microsoft 2 weeks after buying a faulty Xbox. Just because Waterstones primarily sold books didn't mean that they should have a different procedure - it was their responsibility to replace or repair.
The manager didn't really have much to say about that and went off and got me a replacement.
I was happy with what happened (getting the replacement), but the lack of knowledge on how to handle this did shock me!
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