Quote:
Originally Posted by Maike13
...........I checked with Best Buy about the item disappearing and got this reply:
"I contacted our buyer and they stated that the iRex should be available on the website this week! I'm sorry to hear that the price was higher than you had expected. We do have a Price Match Guarantee. The following link can explain that in more detail........"
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I have to give Best Buy Customer Service credit. I had replied to their reply pointing out that the Price Guarantee was pretty worthless as they were going to be the only ones selling the iRex. I had expected that to be that but I got another reply.
"I was not aware that we had the exclusive rights to sell this item. I did receive some new information from the buyer today. Apparently we had to pull this product from the website as the product information that we received from the manufacturer needed to be revised. It will hopefully be available on the website again around November 3rd after we receive the proper product information. I have also forwarded your comments regarding the cost to the buyer. Hopefully they will take this into consideration and be able to offer a more competitive selling price. Thank you for giving us your feedback on that. Please let me know if there is anything else I can help you with."
I must admit I'm quite impressed at this level of service. I doubt it will make any difference (particularly if the higher price is due to a deluxe edition as mentioned earlier by etienne66), but at least someone is listening.