Quote:
Originally Posted by Jim Lester
S&S is very definitely aware of the problems and we (Adobe) are working with them to identify and solve the problems. Unfortunately at this point there is not much that you guys can do other than be patient with them, and give their tech support information when they ask for it (it does help).
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Oh, I was willing to be patient until it became apparent that they were not reading the tech support information I provided. Two times. I made my decision to challenge the charge based on their communications issues - they didn't read what I provided, and they were less than timely about resolving the problem.
Meanwhile, I went over to the Sony store and everything just worked...
I'm a technical person and I work with software. Even so, sometimes it's just nice to have something "just work."