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It's been proven, time and again, that the MOST EFFECTIVE marketing tool is word-of-mouth and that negative word-of-mouth costs sales as well. So, no, our whining, ranting and venting of frustration IS costing Bookeen sales.
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Let's find out for certain:
http://cgi.ebay.fr/ws/eBayISAPI.dll?...tchlink:top:fr
http://cgi.ebay.com/Bookeen-Cybook-G...item439af19638
http://cgi.ebay.fr/Bookeen-Cybook-Ge...item4a9b916392
Richard