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Update: Still haven't heard back from S&S tech support.
BBeB was not offered as a file format option. Neither was eReader or plain old PDFs. EVERYTHING in my account is now epub. I can only see the download links for this particular order if I go to the order itself - not to my bookshelf. I haven't tried to download any of the other stuff, because I already have it, and have it backed up.
There is only one epub standard, and if everyone else's stuff works and S&S's fails, then the problem is definitely not with everyone else's stuff... Knowing a thing or two about how this is supposed to work, I can definitely say that the problem is with S&S's servers and the encryption file that ADE is supposed to be able to decrypt.
The only reason I went back to the site was because I had that 40% off your entire purchase coupon. For a while you could only buy eReader or true PDFs there. Then the pricing went nuts. I was hoping that they had maybe found their sanity by putting everything out there in epub, but I guess not.
S&S Customer Service=FAIL.
I'm going to challenge the charge on my Amex and buy the books elsewhere.
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