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Some quick questions and a suggestion:
1. Are you using eBook Library?
2. Are you on Windows or Mac?
If you're on Mac, you need to scrub the eBook Library software from your machine, then reinstall it.
1. Throw the eBook Library application in the trash
2. Delete /Library/eBookLibrary
3. Delete /Users/(yourname)/Library/Preferences/Sony Corporation
4. Delete /Users/(yourname)/Library/Preferences/fsk
5. Delete /Users/(yourname)/Library/Preferences/Marlin
6. Reinstall software.
On a PC, the same tactic might help, but I'm not sure what steps to take.
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