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Garo · 10-23-2009, 12:29 PM

Yesterday 10/22/09 Bookeen finally replied to my complaint from 9/25/09.
Frankly, I had thrown in the towel already and was looking in different direction, specifically at the new Nook from Barnes & Noble. It seems cooler and cheaper.
But still have decided to give it a shot by trying to follow their advice and asked my relative to check his broken Cybook again. After the battery was disconnected, reconnected and fully charged the device began working again! He said that he checked the contact before, so I thought the battery was fine. Apparently it was not connected properly and discharged.
Nevertheless I would expect customer support to respond before the customer gets totally frustrated after almost a month of complete silence.

10-23-2009, 12:29 PM	#18
Garo Junior Member Posts: 2 Karma: 10 Join Date: Oct 2009 Device: Cybook Gen3, Cybook Opus	Yesterday 10/22/09 Bookeen finally replied to my complaint from 9/25/09. Frankly, I had thrown in the towel already and was looking in different direction, specifically at the new Nook from Barnes & Noble. It seems cooler and cheaper. But still have decided to give it a shot by trying to follow their advice and asked my relative to check his broken Cybook again. After the battery was disconnected, reconnected and fully charged the device began working again! He said that he checked the contact before, so I thought the battery was fine. Apparently it was not connected properly and discharged. Nevertheless I would expect customer support to respond before the customer gets totally frustrated after almost a month of complete silence.