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Originally Posted by pdam
I would suggest you try a different contact route - try writing to the MD rather than tech support, this may illicit a better response.
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This is probably the best course of action. I would be grateful if anyone who had talked with a director of anything, preferably customer relations, would give their email addresses. PM them to me, if you don't want to display them publicly. I want avoid start calling until it's absolutely necessary because of the prohibitive cost of multiple calls to a another country. Although maybe with skypeout or similar it would be cheap enough.