I finally found a solution to my issue. The problem is the software that is installed on my computer - there is a known defect within the older software and removing/reinstalling is not clean so to clear the previous install and to install the newest release - go to:
http://www.kb.sony.com/selfservice/d...3504&sliceId=1
Follow the instructions carefully - it fixed my problem, and should fix anyone else with the same problem. Good luck.