Not an iliad, but a mobile phone for me. I had a mobile from Siemens many years back and when I got it, I was surprised at the difference in icons and menu on it when compared to the advertised images.
I sent an email to their HQ in Germany, and they tried to explain that it is because the units in my region is localised and hence the difference, while the ad images are standardized worldwide. I replied charging that they are having false advertising and lying to customs about the look and feel of the mobile. The international verion of the mobile phone is not available locally, so they flew one in to Asia for me from Germany! wooo hoo ...
ok, I know, there are usually fineprints with "Product images are for references only. Actual product may vary." but I guess they played nice, and I give them brownie points for that! ... not that it's worth anything much ..