Quote:
Originally Posted by coolbreeze
Interesting that B&N would openly break a law.
Any reference to this law? I'd be happy to pursue B&N...unless, of course they plan on shipping earlier than Nov 30th.
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This is the FTC rule:
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus02.shtm
Basically it states if a company cannot ship an order within 30 days it must notify the buyer and offer to cancel/refund the order on demand. Technically BN is not in violation of the law if they decide to charge b/c they have openly stated orders will not ship until Nov 30 or later. From a customer service perspective though it's pretty stupid. Most legit companies do not charge until they ship as a courtesy to customers.
What BN cannot do, however, is, deny customers the opportunity to cancel the order before it ships.
I guess the question is, did they actually charge the order or did the ordering system verify funds - which will reduce your credit line but doesn't actually debit your account with the purchase.