I just got through talking to Astak Customer Service. I don't think it was Amy who answered. At least, she didn't sound as fluent as Amy did in her videos.
Anyway, I gave her my email address for her to send a UPS label, but that was a couple hours ago. No email yet. Robert, I'll send you my contact info in a PM so that you can verify that they have the correct info.
3rd times the charm, they say.