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Originally Posted by Patricia
I took my 505 (which had a faulty screen controller) to Waterstone's Cardiff, on 15 September. They sent it on to Sony and I'm still waiting for it back.
Nobody has even sent me an apology or explanation for the ridiculous delay. They had better add this missing month to my warranty. I am not very happy about this.
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I got a refund (A gift card) when I returned my 600 to Waterstone's Maidenhead. Waterstone's web site says that this is what they will do:
Returning Items
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You can also return unwanted or faulty items to any Waterstone's branch. Unfortunately we can't exchange unwanted/faulty items in store, only give you a refund (providing you bring your despatch note that accompanied your delivery and the unwanted item is in pristine condition).
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I suggest you storm into Cardiff with a printout of your receipt and their web page .....