Quote:
Originally Posted by desertgrandma
So, I was in a B&N store tonight. Talked to three people up at the info desk.
First, the gentleman kept trying to tell me they'd had ebooks for a while, go to their website, download software, etc etc etc.
Said I was asking about a possible "e-book reader". Insert blank look. Asked if he knew anything or had the store been told anything.
Nope, the store emails from company had nothing. No notice of any announcement on the 20th or anything else.
Wouldn't you think, that B&N would be training personnel?
I love the customer service at the brick and mortar store, but their lack of knowledge pertaining to ebooks is scary.
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They're paid almost nothing and expected to learn 95% of their knowledge of books and such all on their own. To expect them to have even the slightest advance knowledge of company plans is too much. No offense to BN employees but I know a lot of them myself. It's the McDonald's of books. The fact that whoever you talked to even knew about the eBooks on their website is a high note.
I'm sure once the eBook reader is destined for a shelf in the store at least one employee, probably a cash wrap monkey, will be told the vaguest notion of its purpose and BN will leave it at that. They aren't the best company when it comes to marketing and training.